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Returns Procedure


If you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition.

Please write to sales@goldfinchagency.com, stating your name and order number, reason for your return, and indicating whether you would like a full refund or exchange. 

We do not cover return shipping, so once your return request has been processed by our customer service team, we will be in contact with the correct address for returning your goods.

Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.